ILM Understanding conflict manangement - 1827 Words

ILM Unit 3.10 Understanding conflict management in the workplace . AC 1.1 Identify causes of conflict at work Causes of conflict in the work place can be due to various reasons, good examples of these would be Interdependence conflicts: This happens when a person relies on someone else’s co-operation on output or input in order for them to get there job done. An example of this would be if I was late getting a required weekly report on production performance to my boss on time which he needs first thing on a Monday morning to send out to report to the entire business. Differences in style: This can happen when Peoples preferred way for getting a job done can differ. An example of this would be if 2 of my operators had 2†¦show more content†¦During this stage people may pick sides and view their opponents as the enemy. Stalemate Stalemate can be the most intense stage and arises out of a conflict escalating. During the stalemate stage, the conflict has spiraled out of control to a point where neither side is in a position to back down; by this point, participants are not willing to back down from their stances, and each side insists that its beliefs are ultimately right. Even in a situation where a member of one side feels that there may be merit in the other side’s stance, there is an unwillingness to admit it because of a need to protect interests and save face. De-Escalation Even the most intense conflicts calm down, this is due to one or more of the persons involved in the conflict realizing they are not likely to reach a conclusion if they continue with their unwillingness to look at the conflict from all sides. During this stage, parties may begin to negotiate and consider coming up with a solution. Settlement or Resolution After hearing from all parties involved in the conflict, participants are sometimes able to come up with a resolution for the problem they are facing Peace Building and Reconciliation If the parties reach a solution, it may be necessary to repair the relationships that may have been damaged during the escalated conflict On reflection on the above I recently discovered a conflict that was happening across all shifts. I discovered the conflict